If you change your mind, or something is wrong Returns and withdrawal
Last updated 12 November 2026.
Your right to withdraw
You have 14 days to withdraw from a purchase without giving any reason. The 14 days start on the day you, or someone you named, receive the parcel. If an order comes in several parcels, they start when the last one arrives.
How to withdraw
Send a clear statement before the 14 days are over to me through the contact page, with your name and order number. You can use the form at the foot of this page, but any clear message will do. You will get a reply with the address to send the item to.
Sending it back
Send the item back within 14 days of telling me. It should be unused and in the state you received it; you may of course unpack it and look at it the way you would in a shop. The cost of sending it back is yours. Because the things are made in different places, please wait for the return address before posting anything.
Your money
You are refunded everything you paid, including the standard delivery cost, within 14 days of the day I receive your withdrawal. The refund goes back the same way you paid. It may be held until the item has come back or you have shown that you sent it. If you chose a faster delivery than the standard one, the extra is not refunded. If the item has been used beyond trying it, the refund may be reduced by the value it has lost.
Damaged, faulty or wrong
That is not a withdrawal and costs you nothing. Write to me through the contact page with the order number and a photo, and the item is replaced or refunded. You do not need to send a faulty item back unless you are asked to. See the terms of sale.
Withdrawal form
To Martin Marfeldt, marfeldt.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: